Why This Process Exists
The support system keeps everything structured — what’s requested, what’s approved, and what’s delivered. It prevents ambiguity and ensures accountability on both sides.
Support Workflow
1. Submit a Ticket
Every request must be submitted through the support portal. All communication, updates, and approvals remain inside that ticket.
2. Estimate & Approval
You’ll receive a structured time estimate before work begins. Execution starts only after written approval.
3. Secure Access
If credentials are required, they must be shared securely. This protects both your systems and the integrity of the work.
4. Execution & Documentation
Work includes investigation, implementation, testing, and verification — all documented within the ticket.
5. Completion & Summary
After completion, the total effort and outcome are shared inside the ticket for full transparency.
6. Payment Terms
Invoices follow approved scope and documented work. Ongoing execution may pause if invoices remain outstanding.
Submit a Support Request
Use the official support portal to begin the review process. You’ll receive a clear estimate before any execution begins.