Effective Date: 2025-01-01

Shipping Policy

At SazM, we provide both digital and physical deliverables as part of our services. This Shipping Policy explains how products are delivered, timelines, potential delays, and your responsibilities.

1. Digital Delivery

Digital products, such as software, design assets, reports, or project documentation, are delivered:

• Directly to your registered email or client dashboard
• Typically within minutes of successful payment or project completion

Ensure that your contact information is accurate to avoid delivery issues.

2. Physical Delivery (If Applicable)

For physical products (hardware kits, printed materials, or merchandise), we aim to:

• Ship within 3–7 business days from the date of dispatch confirmation
• Provide tracking information whenever possible

Delivery timelines may vary depending on your location and chosen courier service.

3. Possible Delays

While we strive to meet delivery timelines, delays may occur due to:

• Courier or logistics issues
• Customs clearance or import/export regulations
• High-demand periods or force majeure events

We recommend allowing extra time for international shipments.

4. Lost or Damaged Items

If a physical product is lost or damaged during shipment:

• Contact our support team within 7 days of receipt (or expected delivery date)
• Provide proof of purchase and photos of damaged items if applicable

We will assess the situation and arrange for a replacement or appropriate resolution.

5. Customer Responsibilities

Clients are responsible for:

• Providing accurate shipping information
• Monitoring delivery status and customs requirements
• Notifying SazM promptly of any issues

6. Contact Information

For any shipping or delivery concerns, please contact:

Applies only to products or services purchased directly from SazM.